We have tried to answer some common questions below. If these do not help then please send us an email or give us a call and we will be happy to assist.
Shoes, bags, t-shirts and socks have a delivery timescale of 1-2 working days, depending on stock availability. Items that are custom-made will take longer due to the manufacture and delivery process; poms take 2-3 weeks, crops and briefs take 2-3 weeks (if not in stock in your required quantity/colour), and uniforms take 6-8 weeks. Timescales for manufacture may vary depending on how busy or quiet the factory is at the time of order - please ask if you require items sooner, and we will see what we can do.
Delivery timescales are for UK mainland only, and other locations will take longer. Please note we cannot be held responsible for delays caused by the shipping company, delays due to severe weather conditions, or any delays in transit caused by annual events such as Christmas, Black Friday or Chinese New Year, which can all often overload the delivery network with additional parcels.
We use DPD next-working-day delivery to dispatch our orders. Orders must be placed prior to 1:30pm in order to be dispatched for the next working day. Orders placed after 1:30pm will be dispatched the following working day.
In the UK, the courier will require a signature upon delivery so we can ensure the item is received. If you will not be in on the day of delivery, when the item has been dispatched DPD will contact you with the option to have the package left in a safe place, with a neighbour, or rescheduled for a different day.
DPD deliver Monday-Friday only. If you require a weekend delivery, please contact us so we can upgrade your delivery where possible. This will be at an additional cost.
Yes. If you are located in the Highlands or Northern Ireland and wish to just order one or two pairs of shoes, we will post your order via Royal Mail 1st Class Signed For. If you wish to order multiple pairs of shoes, please contact the office first and we can arrange a shipping quote for you.
Yes, please email the office on [email protected] to place your order with us directly, and we can organise a quote for shipping for you, and remove any VAT costs.
Yes, we can deliver outside the UK if required. Please email the office on [email protected] to place your order with us directly, and we can organise a quote for shipping to you. Please note as the UK is no longer part of the European Union, your country’s customs/border agency may apply new duties, taxes or customs fees to ship the parcel into your country. Should this be the case you will be responsible for paying these fees.
Please email us as soon as you place the order with your name and unique order number, and provide us with a new address to send the item(s) to. Assuming we receive the email before the dispatch process begins, we should be able to change the address for you. You can also enter the address into the “order notes” box at checkout. We cannot change an address once the item has been dispatched.
WEBSITE ORDERS & PAYMENT
Yes we can offer a discount for bulk purchases of these items. If you require 5+ bags/pairs of shoes, please get in contact with the office prior to ordering and we will see what we can do for you. Depending on quantity required we could offer you anything from free shipping to product discount.
We have an office/warehouse located in Bramhall, Cheshire, which you may visit if you are in the local area. Please call or email the office to arrange a day/time and to ensure the item you want is in stock.
For online orders we take card or PayPal. Card payments online are processed via WorldPay.
If you have ordered items on the website you can cancel the order prior to dispatch by emailing our office on [email protected] If the order has already been dispatched however you will have to pay to send the item back to us once it has been delivered to you. Please be sure before you order.
Occasionally our website may incorrectly display an item as in stock, when in fact it is no longer available; this is usually when we have only one available, and multiple orders arrive for it around the same time. We will offer a full refund if this happens, or an exchange to a different size.
CUSTOM ORDERS & PAYMENT
For customised orders such as uniforms, poms, tracksuits etc a member of staff will email you an invoice. This will need to be paid either by bank transfer or by cheque.
We would suggest to allow 6-8 weeks for uniform and tracksuit orders. Sometimes items may be manufactured quicker than this, but at busy times it can be at least 8 weeks before you receive your goods. For poms please allow 2-3 weeks for UK deliveries, and 2-4 weeks for European deliveries. Please note that these timescale are an estimate. Shipping is out of our control as it is carried out by a third party, therefore any delays that may arise during transit are out of our control and we cannot be held responsible for. If you have a specific date or competition you are aiming receive your products before, please bear these timescales in mind and if possible allow slightly longer to ensure if there are any delays in transit that this is covered. We cannot be held liable for any problems, missed competitions, or financial losses that may result due to a delay in transit.
Our factory is open most of the year for manufacturing, however they close for 3 weeks between January and March annually. The exact dates do vary each year but please contact the office to find out if you are looking at placing or receiving an order around this time. Please note this means during this three week period no manufacturing will take place, and orders in production during this period will have an additional three weeks added onto their manufacturing period.
If you have ordered uniforms/poms/custom items from us then you can cancel the order anytime up until payment (unless you have provided a purchase order number), as once items have been paid for they are put through for manufacture in our factory to your specific requirements. Unfortunately we cannot cancel orders that are currently in production without a charge.
Our returns/exchange policy can be found here. Items which are custom made are not exchangeable and they cannot be returned (unless faulty). This is because they are made specifically to your personal order and as such we are unable to resell them.
Please check all orders carefully upon receipt, and ensure clothing items are tried on as soon as possible. If there are any faults, or you believe an item has been manufactured incorrectly then please email the member of staff who organised the order with you as soon as you can to explain the situation. Please also send photographs as required. It is vital that orders are checked and counted as soon as you receive them, ideally within 7-14 days.
Our returns/exchange policy can be found here. Shoes, t-shirts, and some crop tops can be exchanged for a different size if needed. Backpacks can be exchanged to another of the same price, or returned for a refund. Briefs and socks cannot be returned due to hygiene reasons. Items which are custom made are not exchangeable and they cannot be returned (unless faulty). This is because they are made specifically to your personal order.
If this is the case we will contact you when your exchange arrives into our warehouse in order to sort out the additional VAT cost for the larger size/refund the VAT for the smaller size.
Our office is open Monday – Friday, 8:30am till 4:30pm. We are closed evenings, weekends, and bank holidays. If you place an order over the weekend it will be dispatched on the following working day.
Our delivery timescale will vary depending on what you’re having delivered.
All orders placed on our website before 1.30pm on a weekday will be dispatched the same day, and delivered to you the next working day. Orders placed after 1.30pm will be dispatched the following working day, and delivered to you the next working day after that.
We provide a lead time of 2-3 weeks for poms from the date that we receive your payment. After your payment has been made, we can give you a rough estimate of the date you will receive your poms. Once your poms arrive in our warehouse, they will be sent out for next working day delivery, address dependant.
We provide a lead time of 5-8 weeks for uniforms from the date that we receive your payment. Once your uniform order arrives at our warehouse, it will be sent out under next working day delivery, address dependant.
Custom Training Gear Orders
Depending on what it is you’re after, custom training gear order lead times will vary. When your order is placed you will be given a custom timescale for delivery.
Please be aware there are certain times of year when delivery timescales may be extended, such as Christmas, Chinese New Year, and Black Friday. We will do everything we can to stick to our normal timescales, however we cannot guarantee they will remain the same during times of high demand.
Deliveries will be sent out using either DPD or Royal Mail, depending upon your location and/or the method chosen. If you have chosen to have your order sent via DPD or a Royal Mail signed for service, the delivery driver will require a signature from you to confirm your parcel has been delivered.
It is important you provide us with the correct contact information when you place your order. If you have chosen to use DPD, they will use your contact e-mail and mobile phone number to contact you with delivery information.
If delivering with DPD and nobody will be at the address to provide a signature during your delivery time slot, it is up to you to arrange alternative arrangements with DPD. You can choose to have your parcel delivered to a neighbour, have your parcel left in a safe place, or reschedule the delivery of your parcel for a different day.
DPD will only deliver parcels on a weekday. Royal Mail will deliver parcels on a weekday, and occasionally a Saturday. If you require weekend delivery, please contact the office to have this arranged. Please be aware weekend delivery will incur an extra charge.
If you are located in the Scottish Highlands/Northern Ireland and wish to place an order, that’s all you have to do! We will have to send your order to you using a Royal Mail Signed Service, rather than DPD, due to postcode restrictions on their service.
Pom/Uniform/Custom Training Gear Orders
All Pom, Uniform, and Custom Training Gear Orders are taken through e-mail. Your delivery charge will be on your invoice once we have generated it. If you would like a shipping quote before your invoice is generated, simply ask and we can let you know how much it will be.
Yes! For orders to the Channel Islands, please e-mail the office at [email protected] to place your order with us directly. We will organise a shipping quote for you, and remove any VAT charges.
Yes! We can deliver all over Europe. Please e-mail the office on [email protected] to place your order with us directly. We will organise a shipping quote for you based upon your location and the items purchased.
As soon as you realise you need your delivery address changing, please send us an e-mail including your full name, your order number, and the new delivery address. We will be able to change the delivery address for you, as long as you tell us before your order is dispatched. Please be aware we cannot change the delivery address once your order has been dispatched.