We have tried to answer some common questions below. If these do not help then please send us an email or give us a call and we will be happy to assist.
WEBSITE ORDERS & PAYMENT
CUSTOM ORDERS & PAYMENT
Our delivery timescale will vary depending on what you’re having delivered.
All orders placed on our website before 1.30pm on a weekday will be dispatched the same day, and delivered to you the next working day. Orders placed after 1.30pm will be dispatched the following working day, and delivered to you the next working day after that.
We provide a lead time of 2-3 weeks for poms from the date that we receive your payment. After your payment has been made, we can give you a rough estimate of the date you will receive your poms. Once your poms arrive in our warehouse, they will be sent out for next working day delivery, address dependant.
We provide a lead time of 5-8 weeks for uniforms from the date that we receive your payment. Once your uniform order arrives at our warehouse, it will be sent out under next working day delivery, address dependant.
Custom Training Gear Orders
Depending on what it is you’re after, custom training gear order lead times will vary. When your order is placed you will be given a custom timescale for delivery.
Please be aware there are certain times of year when delivery timescales may be extended, such as Christmas, Chinese New Year, and Black Friday. We will do everything we can to stick to our normal timescales, however we cannot guarantee they will remain the same during times of high demand.
The majority of our dispatches are sent out with DPD. In the UK, the delivery driver will require a signature from you to confirm your parcel has been delivered.
It is important you provide us with the correct contact information when you place your order. DPD will use your contact e-mail and mobile phone number to contact you with delivery information.
If nobody will be at the address to provide a signature during your delivery time slot, it is up to you to arrange alternative arrangements with DPD. You can choose to have your parcel delivered to a neighbour, have your parcel left in a safe place, or reschedule the delivery of your parcel for a different day.
DPD will only deliver parcels on a weekday. If you require weekend delivery, please contact the office to have this arranged. Please be aware weekend delivery will incur an extra charge.
If you are located in the Scottish Highlands/Northern Ireland and wish to place an order, that’s all you have to do! We will send your order to you using Royal Mail First Class Signed Service, rather than DPD.
Pom/Uniform/Custom Training Gear Orders
All Pom, Uniform, and Custom Training Gear Orders are taken through e-mail. Your delivery charge will be on your invoice once we have generated it. If you would like a shipping quote before your invoice is generated, simply ask and we can let you know how much it will be.
Yes! For orders to the Channel Islands, please e-mail the office at email@example.com to place your order with us directly. We will organise a shipping quote for you, and remove any VAT charges.
Yes! We can deliver outside of the UK. Please e-mail the office on firstname.lastname@example.org to place your order with us directly. We will organise a shipping quote for you.
As soon as you realise you need your delivery address changing, please send us an e-mail including your full name, your order number, and the new delivery address. We will be able to change the delivery address for you, as long as you tell us before your order is dispatched. Please be aware we cannot change the delivery address once your order has been dispatched.