Exchanges and Returns
If you are not completely satisfied with the item(s) you have received, or you require a different size, then you can return them for a refund of the item price or an exchange, within 30 days from the date of receipt.
We can only exchange between sizes of shoes. We cannot exchange one style to another. If you order one style of shoe, but decide you want to change it to a different product, you will need to place a new order online for that item, and have the first refunded.
Goods must be returned to us unused, in as-new condition, and shoes must come with their shoeboxes/bags. Please note that we are only able to accept items that have not been worn or damaged.
If you wish to return an item or items then please print out and complete the “Return / Exchange Form” on the following page and send it with your parcel to the address below.
Please ensure that items returned to us are sent via Royal Mail 1st Class Signed For delivery. Items are the senders responsibility until they are received back in good condition by Cheer World. We will not be able to refund or exchange items that we do not receive and that cannot be traced.
The initial postage and packaging charge is only refundable for faulty goods, and not for exchanges or incorrect orders.
We will process exchanges and refunds within 2-3 working days of receipt of product. We will pay the postage to send out the first exchange against an order only; any subsequent exchanges must be paid for both ways by the customer.
If you have an item that appears to be faulty, please email photographs of the damage to [email protected]. Do not return the item to us unless requested by a member of staff. We will contact you in response and take the matter from there.
If you have any further queries then please do not hesitate to contact us at Head Office.
Please note that we only accept exchanges and refunds on trainers, laces, backpacks, crop tops, t-shirts, and hoodies. We cannot exchange briefs, shorts and socks due to hygiene reasons. We also cannot accept exchanges and refunds for clearance items, unless genuinely faulty.
Please be aware, if you contact us regarding replacing faulty trainers and we request the trainers to be sent back to us, we cannot dispatch a replacement pair until we receive the original pair.
Cheer World Limited
Unit 17 Webb Ellis Business Park