All items purchased on the website will be dispatched within 24 working hours subject to stock availability. Should items be out of stock we will contact you as soon as possible to discuss options. We will aim to dispatch orders placed before approximately 13.30 (on a working day) on the same day. However, at times of high demand this may not be possible. All mainland UK deliveries, apart from certain areas of the Highlands, will be sent by next working day courier and will require a signature. Deliveries to certain areas of the Highlands and non UK mainland addresses may be made by other means and may not be a next working day service. They will still require a signature. Please ring the office for more information on +44(0)161 439 0796. All orders to non-UK addresses should be arranged direct with the office not placed on the website as shipping costs may vary. For information regarding exchanges and returns, please follow the link to exchanges and returns at the head of the page. NOTE: IF YOU ARE HAPPY TO HAVE DELIVERIES LEFT WITH NEIGHBOURS OR IN A SAFE PLACE YOU MUST INFORM DPD WHEN THEY CONTACT YOU TO TELL YOU A DELIVERY IS ON ITS WAY. CHEER WORLD CANNOT ACCEPT RESPONSIBILITY FOR ANY DELIVERIES WHERE THE REQUIREMENT FOR A SIGNATURE IS CHANGED OR ANY PROBLEMS ASSOCIATED WITH ITEMS BEING LEFT WITH NEIGHBOURS OR IN A SAFE PLACE. Contact Details: Cheer World Ltd Suite C Sovereign House Bramhall The Bramhall Centre SK7 1AW